We're sorry to see you go, and we want cancelling to be simple. You can cancel your SocialJet subscription at any time.
How to cancel
Go to Account Settings, then Subscription.
Click Cancel Membership.
Follow the prompts to confirm.
Don't see a cancel option?
Some plans can't be cancelled from your account and need to be cancelled by our team. Just email [email protected] or send us a message through the chat on your Dashboard, and we'll take care of it for you. We'll confirm your cancellation in writing, including the date it takes effect.
Timing matters
Please cancel at least 24 hours before your renewal date so the next payment isn't processed. Payments for a new billing cycle aren't refunded, so a little advance notice saves you a charge.
What happens after you cancel
You'll keep access to the platform until the end of the period you've already paid for. For a monthly plan, that's the end of your current month. For an annual plan, it's the end of your 12 months.
You can find the full details in our Billing 101 article. Questions? We're always happy to help.