Seeing a charge you didn't expect is never fun. If you've been charged twice, or charged after you cancelled, let us know and we'll look into it with you right away.
Why this can happen
Cancelling close to your renewal date. If a cancellation goes through just before the billing cycle runs, the renewal can still be processed.
Changes to your payment details. Updating your card or plan can occasionally cause a timing issue with the payment processor.
What to send us
Email [email protected] or send us a message through the chat on your Dashboard with:
The date of each charge
The amount of each charge
The email address on your SocialJet account
The date you cancelled, if you did
We'll check your charges against our billing records and follow up with you directly.
Tip: to avoid a charge you don't want, cancel at least 24 hours before your renewal date. Your renewal date is on your Billing page.